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About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"... I have two different Mac computers running OS High Sierra, and it happened to both of them at about the same time. At my job I also have access to three other Macs, but they all still show the actual file sizes for "online only" files... so what is up with this "zero KB" on the two Macs that I use??? It makes it hard to work with online only files when I have no clue how large they are... online chat was unable to help me.
here's a screenshot of what I see:
https://www.dropbox.com/s/zhnt413jfrjyv4d/online-only-zeroKB.png?dl=0
The only way I can see the files sizes now is to download the files locally. If I then switch them back to "online only" the file sizes change back to "zero KB"
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi! I am having the same issue as of yesterday! Did you get it resolved?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I am having more or less the exact same experience as the threadstarter, I have been in touch with Dropbox support multiple times over the day and my case has been escalated to your senior department for further investigation. Believe me, all that can be checked and verified has been checked! I am very worried that I won't be able to fix this.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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16055042
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks.
In the meantime, perhaps you could inform your co-worker Hannah (above) that she is wrong in her statement. Refer her to your own article about this:
Hi @battiman, could you resolve this issue already? I have the same problem and I would like to know if there is a solution.
Thanks,
Chris
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