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Using Firefox have downloaded 7.4GB of a 7.9GB file. Resume continues the process and shows the duration remaining but after a few minutes it stops again with message "Failed - dropbox.com". Have repeated this for many days with no improvement. The target folder shows <file-name>.part file with 7.49GB size. During the resume the <file-name> shows with zero size. Have tried with IE also but with similar results. Am downloading to a local drive to avoid any LAN issues.
Can anyone advise how to solve this problem and download the whole file please?
Thanks.
For free accounts, they changed the limit. I used to be able to DL large files all the time, no problem. Not now. Read all the comments.
Hi Kevin
The file limit is on web. If you use the desktop client you shouldn't have problems to download/upload large files.
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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Kevin, I absolutly agree! Something changed about 3-4 weeks ago. Someone says something different they are FOS. I am a paying customer! I have had this problem escalated for about 3 weeks.
I have used this service as a trial for about a year and now been a paying customer of a Business account for another year after the tests were successfull.
The majority of our files are simple DVD images.(ISO's). Not music or videos etc.. These worked just fine for almost 2 years with 0 complaints or issues. It is now Virtually imposible for us to DL the file over a regular network. Over a very fast network we can DL the 4.5G iso's in about 7-12 min every time without issue. If the dl is over 2hrs they will fail virtually 95% of the time.
There was a change! DropBox DID do something. We have the same users all over Canada using the same PC's, the same browsers, the same internets and what we have been doing for 2 years now no longer works.
I mean it is pretty simple. The problem is the support stinks. I have asked many times....why do you keep asking me the same questions, here is the link that use to work.....TRY IT YOURSELF then tell me why you cannot DL the file. Three months and they are still asking the same questions and recomending the same things.
Ed, you recomend that the Client is required?... I am missing something. I put a file up on the server. When an end user needs a file I send them a link. The file should downlowd as it always has. If DropBox can now longer provide a service for large files just say so. Maybe if Dropbox NOW has trouble being able to provide this service they could do what other large companies do, build a DL manager into the DL. As for Marks response, it is not clear whether he is jut being rude and suggesting if you don't like the crappy service you are free to leave, or I am just missing something.
As Kevin suggested, if your customers are complaining it is not the time to be buligerant, it is time to listen and ask questions and try to help.
For the DB support people, It should not be hard to look up my case and find my links.
Yes, had this same problem when downloading using Browser. Ended up clicking on the dropbox icon in the taskbar and then copy the file using Windows explorer works a lot better. The file that I had was 2.1GB and it took only few minutes to complete.
Hi, I got same problem. When I download my zip file from dropbox, it failed to downloaded. I tried approximately 30 times. Then installed desktop application dropbox on mac, still exist problem. really getting angry. there are files that more than 1GB and less than 1GB. please can you help me? And you dropbox team. I really appriate it.
Hey z3r0trust,
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hey @JGRESTO,
Apologies for getting back to you in delay. Are you still experiencing this issue?
Have you tried downloading the file in an incognito browsing window, so as to see whether this helps you resolve this issue?
Please let me know here, I'd be glad to follow-up.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I also got stuck trying to download files or folder via the website.
It is quite frustrating as it used to work well in the past.
Some suggestions / questions:
1. Where can we find a clear guideline on file sizes and folder sizes downloadable via the website, according to subscribed plans?
2. In any case, shouldn't the user be notified if the file exceeds the limit before starting a transfer, as to not waste time with failed transfers?
3. Similarly, it would be helpful to have information on approximate folder sizes in the web interface, to identify folders that are downloadable via the web platform.
Same issue happening for me 😞
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