Re: Why did the formatting of my Word doc change when I uploaded it to Dropbox?

ricapobre28 · ‎03-26-2020

I uploaded a Word document to DB and it changed the whole format of my document.. Anyone know why?

Rich · ‎03-26-2020

The copy of Word you use on your computer is different from the Word Online version that Microsoft offers. Word Online doesn't support all of the features or possible formatting that you get from the desktop version of the application. As such, there can be some differences when moving a document between the two versions.

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Daphne · ‎03-26-2020

Hey there @ricapobre28, I hope you're well today!

After uploading the file, are you now previewing the file through the website?

If you choose to open the file with Microsoft Word Online (via the "Open" button), do you see the correct formatting there?

Let me know - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support

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ricapobre28 · ‎03-26-2020

Hello,

I opened it online via Open Button but the document still looks different.

Rich · ‎03-26-2020

The copy of Word you use on your computer is different from the Word Online version that Microsoft offers. Word Online doesn't support all of the features or possible formatting that you get from the desktop version of the application. As such, there can be some differences when moving a document between the two versions.