When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

[Tinlinmusic]

Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them?
A track that I have mixed and bounced down on my studio pc, which plays fine with no problems, once shared On DB if you listen to the track on a different device it is full of digital glitches and audio dropouts.
Any ideas?

[Jay]

Thanks for the ticket ID. I can see that this is with a specialist team who are better placed to look into it further.

I'd gone ahead and prioritized it to expedite matters on your behalf.

[Monumental]

Here’s my ticket #: 

12588692

[Tinlinmusic]

Woo I got a badge, shame they can't spend more time and resources on fixing the audio glitch problem. I have actually stopped using Dropbox for sending mp3s and wavs as it's so unreliable. 

[zw]

Are there any updates on this, or recommended workarounds? My mp4 video preview is un-listenable in Safari, but works fine I Chrome on OS X. Are there other file types that might work? I've tried converting to a .mov but that has the same result. Happy to share the file if it helps debug.

[kroft]

It seems the audio problem has been addressed, though I don't know whether it's related to your problem with video files. That might be worth raising a separate ticket for if it's still happening.

[zw]

Sorry, how do I raise a ticket? Haven't found how on this site.

[Barbylucedistelle]

I can't believe this is still happening.... I just opened a ticket with support, I really do not want to change provider after so many years!

[Walter]

Hey @Barbylucedistelle, sorry to hear you're having issues with this.

Since you've already contacted our support team, could you send us your ticket ID so that we can look it up in our system? 

[Barbylucedistelle]

Hi, here is the ticket number:

Ticket #22644833

[Walter]

Thanks for the ticket ID @Barbylucedistelle - I've located it in our system and passed on your comments on.

I can see that a member from the team has already replied to you there, so I'd suggest getting back to them to continue looking into this. 

Let us know if you have anything else to add in the meantime.