Video transcript error message

[One Yoga]

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?

[Cameron McIntosh]

Good morning, I did clear my browser's cache, restarted my computer, and tried using other browsers (safari, microsoft edge, and google chrome). It is not working on any of these platforms. The sizes of the file range from 8.00-12 mb in size and they are audio mp3 files. 

[caprov]

Hi @nancy.  That is correct, she said that she tested it, she ONLY had issues when trying to use the shared link.  Having said that, the shared link is hyperlinked in a PDF file and shortened using a 'rebrand.ly' link for (what I assume) custom file naming. 

[caprov]

I am listening to lectures as well, and the transcript feature is very beneficial!  Enjoy your studies!

[Cameron McIntosh]

You too! Enjoy your studies @caprov 

[Cameron McIntosh]

@walter are you able to put in a ticket and see what's going on?

[erindo13]

I'm having this issue now with a video that I have literally watched with the transcription before. The live captions are working, but not the transcription on the side bar. Did it ever get resolved?

[BT99]

Hi, can anyone help to resolve this issue:

CC is not showing. It is saying for the last 2 days 
" There was an error loading the transcript"

I have tried mp3, mp4, wma etc versions. None are working. Please HELP!

[Nancy]

Sorry to hear this, @BT99. 

To clarify, are you having this issue with Dropbox Replay? 

I’d also like a full screenshot of the error you’re seeing. 

Keep me in the loop.

[srfujii]

Hi All!

I'm having the same issue....it started the end of last week, and I am using the original links (I am the owner of the audio and video files), but am still getting the "There was an error loading the transcript" message. Old transcripts are not being loaded, and new transcripts are not being generated.

I'm on a Macbook Pro running Sonoma 14.5 using Google Chrome... I cleared my cache and tried using Safari but same issue. The audio files are .m4a and range in size from 2 MB to 51 MB, and the video files are .mp4 and are approximately 350 - 400 MB. 

Just wanted to chime in with my voice and say "you are not alone" 😀 and to the wonderful Dropbox support peeps, "please help"! 🙏🥰

Also this is my very first post in the community....so I hope I did it "right"! 😁😅

Thanks all, and I hope this gets resolved quickly and easily! 

[simonp_westcoast01]

I am getting the same error. A link to Dropbox media player for an M4A has always had a full transcript available, and it hasn't been working since late last week.