Video transcript error message

[One Yoga]

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?

[Cameron McIntosh]

Hello,

I am still having issues with the transcript. I hope this can get corrected because i am behind on my classwork. Thanks for looking into this matter. 

Cameron

[DBX_Pedro]

Hi everyone

Our team has investigated the issue and confirmed that it's now resolved. 

Can you let us know if it's working for you too?  

[Cameron McIntosh]

Hi Pedro,

I am still having issues and i am still getting the same error message. I have tried on google chrome and Microsoft edge and its still not working. I am hoping your team can help because I am behind on classwork.

[DBX_Pedro]

Hi @Cameron McIntosh,

Thanks for getting back to us quickly. 

We will check this with the team.

We will get back to you once we hear back from them.

[Cameron McIntosh]

Hi @DBX_Pedro, 

I wanted to follow up on my inquiry last week. Was the dropbox team able to figure out what's going on? I am still getting an error message on the transcripts. I appreciate your help and assistance. 

Thanks,

Cameron 

[DBX_Pedro]

Hi @Cameron McIntosh,

Thanks for reaching out about this issue.

I just wanted to let you know that we haven't heard back from the team yet.

We're keeping an eye on it and will update you as soon as we know more.

Thanks for your patience.

[Cameron McIntosh]

Hi @DBX_Pedro, 

I hope we can get some answers soon. I appreciate the quick response. Let me know if you get any feedback or news from the Dropbox team.

Thanks,

Cameron McIntosh 

[LadyBug17]

It's baaaaack...."There was an error loading the transcript"

This showed up again November 4

Please help.

Thank you