Unspecified Error while opening .txt file Online Only - Windows 11 22H2

[RichieRich1891]

Hi Support,

With dropbox client v163.4.5456 on Windows 11 22H2 (OS Build 22621.963), I still have the Unspecified Error, while opening a Online only .txt in the Windows 11 File Explporer. (In Windows 10 (21h2 & 22H2), the .txt automatically download, when I open the .txt file).

Can this please be fixed?

I can only open these files, after I download the files, by making them available offline.

Tnx.

Kind regards,

Richie

[Nancy]

Hi everyone, I hope you’re all doing well. 

Anyone that has the same issue, besides Richie, can you please clarify what’s the app version of your Dropbox app? 

Also, are you only having the issue with .txt files or with all files that are online-only?

[Miklos]

Edit: Not relevant.

[Parfa]

Hey Miklos, please re read the title for this thread. You can start your own but please don't hijack this one, thanks.

[Miklos]

I was unaware that everything in Dropbox is now "online only" after a default install where you select to sync everything and set default new files to be available locally. You still have to manually find the Dropbox folder - right click it and select "Make available offline". This was not the default behavior last time I reinstalled - this this is a terrible UX decision - it should be something you select during install or from within the Dropbox app itself, having to right click the root folder and open the secondary context menu on Windows 11 to get your actualy Dropbox library locally is bad design - but I degress.

[Manok02]

I have a client that I working with that has the exact same issue. They have Windows 10 22H2 computers as well as Windows 11 22H2 computer and only the new Windows 11 computers have this issue. 

Dropbox v.164.4.7914. 
The issue is ONLY with the .txt files. No other files have this issue.
Also, it is with .txt files that are in the Online-Only state. If they download the files, then the issue goes away.

[Walter]

Hey @Manok02, sorry to hear about this.

Can you please check if this persists on the latest, stable version of the desktop app found on this page?

If it does, I'd suggest having your client making the files they'd like to open available offline on their computer first. 

[Mur Ami]

I just installed dropbox in my new computer (Windows 11), and I am experiencing exactly the same problem. In my old computer with Windows 10 it works perfectly. It just happens with .txt files online-only. Please, help me to solve the problem.
Thanks

[Hannah]

Hey everyone, thank you for alerting us to this issue. 

Dropbox engineers are aware of the problem and are working on a solution. 

Sorry for any inconvenience this is causing. We'll update you shortly on this issue.

[nateR]

Good afternoon,

is there any update regarding this issue? Has the specific version or update that caused this been identified? We have multiple clients who are severely hampered due to this. 

[Artilyn]

Still having this issue.  Any idea what the problem is?