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JCMRandall's avatar
JCMRandall
Explorer | Level 4
2 years ago

Unable to open Vault

Hi

I have saved files to Vault.  When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.  I've tried left and right clicks to no avail.  This is what shows up:

Any ideas how to open it, please?

Dropbox Vault
Previewing
  • Rich's avatar
    Rich
    2 years ago
    JCMRandall wrote:

    When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.

    You can't open it from the side navigation. Click on it within your main folder list.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    JCMRandall wrote:

    When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.

    You can't open it from the side navigation. Click on it within your main folder list.

    • trewq2011's avatar
      trewq2011
      New member | Level 2
      10 months ago

      That is incorrect.  There is no way to open a vault file from a computer that I can find, though it has been possible in the past.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        HEy trewq2011 - do you happen to be using Mac computer?

         

        If so and you've been migrated to the new Dropbox for Mac OS on File Provider version of the desktop app, this is part of the expected changes.

         

        You can find more information about them in this Help Center article. 

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