We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

JCMRandall's avatar
JCMRandall
Explorer | Level 4
2 years ago

Unable to open Vault

Hi I have saved files to Vault.  When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.  I've tried left and right clicks to no avail.  Th...
Dropbox Vault
Preview
  • Rich's avatar
    Rich
    2 years ago
    JCMRandall wrote:

    When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.

    You can't open it from the side navigation. Click on it within your main folder list.

trewq2011's avatar
trewq2011
New member | Level 2

That is incorrect.  There is no way to open a vault file from a computer that I can find, though it has been possible in the past.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

HEy trewq2011 - do you happen to be using Mac computer?

 

If so and you've been migrated to the new Dropbox for Mac OS on File Provider version of the desktop app, this is part of the expected changes.

 

You can find more information about them in this Help Center article. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!