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JCMRandall's avatar
JCMRandall
Explorer | Level 4
2 years ago

Unable to open Vault

Hi I have saved files to Vault.  When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.  I've tried left and right clicks to no avail.  Th...
Dropbox Vault
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  • Rich's avatar
    Rich
    2 years ago
    JCMRandall wrote:

    When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.

    You can't open it from the side navigation. Click on it within your main folder list.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
JCMRandall wrote:

When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.

You can't open it from the side navigation. Click on it within your main folder list.

trewq2011's avatar
trewq2011
New member | Level 2
10 months ago

That is incorrect.  There is no way to open a vault file from a computer that I can find, though it has been possible in the past.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    HEy trewq2011 - do you happen to be using Mac computer?

     

    If so and you've been migrated to the new Dropbox for Mac OS on File Provider version of the desktop app, this is part of the expected changes.

     

    You can find more information about them in this Help Center article. 

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