Re: Unable to download or watch videos I have uploaded - Hoping they are not lost forever?!
Accepted Solutions
Hey @LyndsFilm, welcome to the Dropbox Community!
Did you rename these files at any point, and removed their extensions perhaps?
An extension is that .mp4, .mov etc. at the end of the file name, indicating the type of the file.
If you removed these, you won't be able to preview the files in Dropbox.
You can of course rename them, add the extension back and you should be able to preview them again without issues.
Let me know how it goes!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @LyndsFilm, welcome to the Dropbox Community!
Did you rename these files at any point, and removed their extensions perhaps?
An extension is that .mp4, .mov etc. at the end of the file name, indicating the type of the file.
If you removed these, you won't be able to preview the files in Dropbox.
You can of course rename them, add the extension back and you should be able to preview them again without issues.
Let me know how it goes!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!