Trying to open a file IOS

[100120]

Hello ! Thank you for the opportunity to share a puzzling issue. I have been a Dropbox for several years without any challenges. The last month or so I have not been able to open a random file ( am running latest iOS version as well as Dropbox. When I try to open or access a random file , I receive an alert shows “ loading “ so am not able to get to my folders or any sub folders. Any thoughts anyone ? Thank you for your help ( btw I cleared cache ,deleted the drop box app , signed out from App Store , turned off the phone , sign back in to App Store , reloaded Dropbox app.

[100120]

ok I just attached a screen shot . please see below 

[Walter]

Thanks for the screenshot @100120 - much appreciated.

If it's not too much to ask, could you try renaming the file and see if you get the same results?

Also, if possible, can you try another network or cellular data perhaps? 

[100120]

Walter. Thank you for your message.
I can try and rename the file. With regards to another network. We only have one wifi. Alternatively we use 5g ?

[100120]

[100120]

ok I tried to open the main folder Maite to rename the subfolder Brandao and was not able to rename the subfolder (Brandao) 

[100120]

I also switched from the wifi network to 5 g and it still does not work 

[Megan]

Hi @100120, can I send you an email, in order for us to have a closer look into this? 

[100120]

Thank you Megan. Sorry for my late reply. Yes please

[Walter]

Thanks for the cooperation @100120 - I've just reached out via email, so please have a look at your inbox and we'll take it from there.