You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Trouble downloading large files. 'check internet connection' or 'connection interrupted"
I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied...
Here is the link: removed
I've tried downloading one at a time but I can't even download the smallest file from this Dropbox link.
Usually I have no problem downloading Dropbox files from which are under about 2gb, anything bigger and it keeps failing.
Thanks
Megan
Dropbox Staff
Dropbox StaffWould you mind sending me a screenshot of the error message you get when you try to download some of the content Alan3000?
Have you also tried an incognito tab on one of your browsers?
Does this happen when you specifically try to download content from said shared link, or do you notice the same behavior when you try to download content from your account directly?
Please see screenshots below when attempting to download incognito.
It's not just this link, its any file larger then about 3gb.
Thanks
- Megan
As a last resort, can you try using a different connection to try an download your files Alan3000?
Either WiFi or cellular would work, just to rule out this issue being connected to your internet.
I had the same problem. Client is sending me large 4k video files from a shared link - about 50GB each. They get to about 12GB and then fail every time. Each time I get the "check internet connection" and then "site unavailable" errors.
I am on ethernet, fiber connection. No problem downloading large files from Drive. I tried other browsers and the usual fixes. Restarting everything, clearing cache... The files playback fine inside the Dropbox media player.
Next, I try to sync these files to a local folder using the Dropbox windows app. Even weirder, when I connected the folder inside the dropbox app, it started syncing and one of the files downloaded properly, so I thought "great it works now!"/........nope.
After the first file downloaded fully, the other 2 files suddenly switched to "download complete status" - which they definitely were not. Tried reinstalling dropbox again, same result. Instantly it says they are "complete" or they are stuck at the "waiting to sync" phase. Dropbox has literally one job. I have editor access on these files, I have enough space on my local drive, and I've reinstalled Dropbox twice.
The solution? Completely shut down the computer, restart, and download the files. Fixed.
