Thumbnails of photos not showing on Windows 11

[Mian1]

Hi there

I have issues with my thumbnails on DropBox

DorpBox is showing all the thumbnails as icons

I have attached a screenshot with this email

Please confirm how to fix this issue because it is frustrating and is making my work so slow because I have to open every picture before attaching

I hope you will reply to me soon and confirm the solution

[Hannah]

Sorry to see that you're having this issue, @Mian1.

Which version of the Dropbox app are you using and what's the sync status?

You can hover over the Dropbox icon in your system tray for this info.

Also, if you right-click on the photos and choose "make available offline", does that bring back the thumbnail?

Keep me posted.

[Mian1]

I am using version 188.3.6132

When I open dropbox online then it is working perfectly but when I open windows explorer then it shows only icons

[Hannah]

Thanks for the update, @Mian1.

What about when you right-click one of those photos in your Dropbox folder in the file explorer and choose "Make available offline"? Does it show the thumbnail?

[joshyutah]

I am having the same issue out of no where.  It is only happening on one of my windows 11 PC's. 

V 193.4.5594

[Megan]

Hey @joshyutah, welcome to our Community! 

One thing that I want to ask is if this behavior of files' thumbnails not previewing properly, happens with all of your files, or just some specific ones?

The reason I'm asking you to do this, is to identify if the files that fail to preview sync are online-only or available offline.

When did this start happening? 

Keep me posted, and we'll take it from there!