Thumbnails not showing for online-only

[mmccullo777]

As a new user to Dropbox, I've uploaded all photos from my Mac (Sonoma 14.4) using Dropbox 194.4.6267 and set the files to online-only.  None of the thumbnails show on my Mac and this is a non-starter for me in using Dropbox.  I've reindexed via Spotlight all of my files on my mac, and I've toggled online and offline only settings and still no thumbnails are showing.  Any suggestions or advice would be much appreciated before moving to Google One.

[Walter]

Hi there @mmccullo777 - thanks for bringing this to our attention.

Could you try updating to the latest version of the app from this page and let me know if this persists after ensuring that the app is 'up to date' and not still syncing in your menu bar?

Thanks!

[wwms]

I have this issue as well. I used to be able to see thumbnails of online only photos in my finder, and I thought PDFs. Now if I have an online only file, there is no thumbnail which makes it very hard to decide what to sync locally. I have an Apple M3 Pro chip, running Sonoma 14.4.1, and dropbox version 204.4.5420. It appears that some folks online have fixed it quitting and restarting dropbox, or downloading the latest version, but that hasn't worked for me. Thanks for your help.