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Forum Discussion
The "Tab Position Changed" pop-up doesn't disappear in the mobile app on Android
I'm using an Android app. From a certain time, every time I launched the app, a pop-up saying "Tab position changed" appeared. There is one more action on the screen, which is very annoying. How do I stop pop-ups from appearing again?
Hi there katsuko - sorry to hear about this.
Can you please clear the app's cache and let me know if you still get this notification? To this please follow these steps:
- Open the Dropbox Android app.
- Tap the menu icon in the top left.
- Select Settings.
- Select Clear cache.
Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.
If the issue persists, please send us a screenshot so that we can have a visual too.
Thanks!
- Walter
Dropbox Staff
Hi there katsuko - sorry to hear about this.
Can you please clear the app's cache and let me know if you still get this notification? To this please follow these steps:
- Open the Dropbox Android app.
- Tap the menu icon in the top left.
- Select Settings.
- Select Clear cache.
Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.
If the issue persists, please send us a screenshot so that we can have a visual too.
Thanks!
Thank you for your reply.
As you suggested, I cleared the cache and launched the app, and the popups no longer appear.
Thank you so much!
