You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
CynthiaWaka
4 years agoExplorer | Level 3
The file is too large to open. Please try with a smaller file.
I created a Google Slides file on DropBox so that I could collaborate with my team. After a month or so of collaborative work, I got that error message. My Google Slides file is 200bytes and I can't open it. It says that the file is too big.
I have tried restoring to the last two previous versions, but it still says it's too big. I can't download it as a PowerPoint or do anything to it.
All our work has been saved there. How can I iaccess my document and what is the size limit for a Google slides presentation?
- WalterDropbox StaffHey CynthiaWaka; welcome to our Community and sorry to hear you're having issues with this.
Just to make sure we're on the same page, can you please send us a screenshot of the exact error you get?
Also, is Google showing under your account's Connected apps tab?
Let me know what you find!- CynthiaWakaExplorer | Level 3
Here's the screenshot @Walter
- WalterDropbox StaffThanks for the screenshot, Cynthia.
Can you try clearing your browser's cache or another browser and let me know if you get any different results?
- LusilDropbox StaffHey CynthiaWaka, just to make sure that we cover all initial troubleshooting, could you make sure that the app is connected from your Connected apps tab online?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!