We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

CynthiaWaka's avatar
CynthiaWaka
Explorer | Level 3
4 years ago

The file is too large to open. Please try with a smaller file.

I created a Google Slides file on DropBox so that I could collaborate with my team. After a month or so of collaborative work, I got that error message. My Google Slides file is 200bytes and I can't ...
App integrations
Download
Error Messages
Share
Sort and Preview
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey CynthiaWaka; welcome to our Community and sorry to hear you're having issues with this.

Just to make sure we're on the same page, can you please send us a screenshot of the exact error you get? 

Also, is Google showing under your account's Connected apps tab?

Let me know what you find!
CynthiaWaka's avatar
CynthiaWaka
Explorer | Level 3
4 years ago

 

Here's the screenshot @Walter

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for the screenshot, Cynthia.

    Can you try clearing your browser's cache or another browser and let me know if you get any different results? 
    • CynthiaWaka's avatar
      CynthiaWaka
      Explorer | Level 3
      4 years ago

      Tried it. And nothing. No one else in my team can access it. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!