Square box in photos tab in the mobile app on Android

[pgheery]

Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rotates in the Square & that's it. All my files are there & the what's normally in photos are there to upload. Happening on my 2 android devices. Any assistance would be much appreciated.

[EMCrash]

Thanks Jovada can you provide your phone details and Dropbox version same as us it might help drop box find the issue.

[EMCrash]

The only thing so far is we on the same OS but I've not updated my OS for a little bit now so not sure what changed to cause the issue. I wonder if Dropbox have updated something on there end?

[pgheery]

I think it most likely is a Dropbox issue, I have 2 Android phones, both displaying the same symptoms, neither of which has been upgraded recently.

[scdesigna]

Having the same issue after the latest dropbox app update. S24Ultra, app and OS up to date. Reset the photo tab via the app and cleared the cache. Same issue exists. Photos tab never populates. Removed app and reinstalled, no luck. Hopefully an app update will fix this issue.

[EMCrash]

Hopefully more people will come forward and Dropbox will see they have an issue with the app and get it patched

[Matthia8]

Having the same issue after the latest Dropbox app update on S24 Ultra.

[Hannah]

Hey everyone, thanks for alerting us to this.

Our team is aware of this issue and are currently working on a fix.

As a temporary workaround, you can star a photo as a favorite, which should resolve the issue for you.

Make sure to keep an eye on this thread for any updates.

Thanks.

[scdesigna · Accepted solution]

Update is out and resolves the issue. Thanks.

[EMCrash]

Thank you staring an image as resolved my issue too

[pgheery]

Issue resolved here too. Thanks everyone for assisting.