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Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rotates in the Square & that's it. All my files are there & the what's normally in photos are there to upload. Happening on my 2 android devices. Any assistance would be much appreciated.
Hey there @pgheery - sorry to hear you're having issues with this.
May I ask if you've ensured that your device's OS and the version of the Dropbox mobile app are up to date?
Also, have you tried clearing the app's cache and signing out and back into your account since you first noticed this?
If you did and this persists, could you send us a screenshot so that we can have a visual too?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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You should be able to see a camera icon in your reply's box that allows you to attach a screenshot @pgheery
Just note that if you're on a mobile device, you might need to request the desktop version of the page to bring that button up.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter, attached is the screenshot mentioned previously.
I have the same issue. I also had the beta version, removed it, went to the regular version, but to no avail.
Hi there!
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