View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hi. I have a bunch of sound clips/ music ideas from older and newer phones stored in DB. The other day in went through them, and changed names on 4 or 5 clips, which resulted in me not being able to listen to them anymore. When I do as the app says, log in from a computer and download them , they are just a sheet of coding. What am I doing wrong? About 150 sound clips I really dont want to loose. I can still play the clips that I did not change name on from the app on my phone, but i cant play any of them from my computer. Thanks for helping.
@G-CW-00663860 wrote:
The other day in went through them, and changed names on 4 or 5 clips, which resulted in me not being able to listen to them anymore.
If they stopped playing after you renamed them, you likely removed the file extension. A file extension is the period and extra characters you see at the end of a filename, such as .mp3, .wav, .docx, etc., and is what your operating system uses to determine what the file type is so it will know what application to use to open/play it.
Rename your files again and make sure you include the appropriate file extension for the file type, then try to play them again.
@G-CW-00663860 wrote:
The other day in went through them, and changed names on 4 or 5 clips, which resulted in me not being able to listen to them anymore.
If they stopped playing after you renamed them, you likely removed the file extension. A file extension is the period and extra characters you see at the end of a filename, such as .mp3, .wav, .docx, etc., and is what your operating system uses to determine what the file type is so it will know what application to use to open/play it.
Rename your files again and make sure you include the appropriate file extension for the file type, then try to play them again.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!