Slow download speed on Mac Dropbox app.

[christicatrinta]

Hi everyone!

I was using Dropbox on my browser and the download speed was slow. I switched to the Mac desktop app, and it improved but it's still way slower than it should be. I have a wired internet connection from my router directly to my mac with tested 800 mb/s download speed, yet a 3GB file from Dropbox takes like 2/3 minutes to sync / download. Is there some sort of download limit speed from Dropbox itself? All my settings are good and I have the latest updates and software. 

Please if you have any suggestions, I edit video and my client sends me big 250GB files and it takes hours to download when it should take minutes. 

Thanks!

[Megan]

Hey @christicatrinta, welcome to our Community!

As a first step, could you check if there is a limit on the bandwidth in the Dropbox desktop application?

Also, would you mind clarifying the exact version of the OS you're using, along with the Dropbox version installed on your device? I'm asking, just to get a clear vision and idea of what we're talking about. 

Keep me posted, and we'll take it from there! 

[christicatrinta]

Hi! Thanks for the fast reply.

There are no bandwidth limits, I am using the Mac OS Sonoma 14.6.1 (have not yet updated to Sequoia 15.0) with the Dropbox desktop app v209.4.3661.

[Megan]

Thanks for the info @christicatrinta!

Is it possible that you have more than 300k files in your Dropbox folder?

That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate.

Could you just try resetting your Internet router to see if that helps at all? Sometimes resetting your connection gets you a different route which could improve speeds.

Keep me posted on your findings!

[DBX_Pedro]

Hi @christicatrinta ,

Just wanted to check in, were you able to get this issue sorted out?