You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mustafa Aljasim's avatar
Mustafa Aljasim
Helpful | Level 5
2 years ago

Second laptop showing files offline

Hello,,

I have open my account in second laptop, its showing all files but not online I cant open any files, and showing ERROR, ''you don't have permission to access''.

Can any one to help me please.

 

Error Messages
Preview
View
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Mustafa Aljasim, thanks for reaching out to the Dropbox Community.

     

    Would you mind giving some clarifications about the issue?

     

    If I understand correctly, you're not able to open your Dropbox files on your second laptop, because you're getting an error.

     

    You said online, do you mean that you're getting this error, when you try to open files that are "online-only"?

     

    Thanks in advance for the info!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!