Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally

[cltchrn]

When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless.

When trying to swipe scroll, the pages moves the slightest fraction of an inch, then stalls. No smooth scrolling. Even holding my finger on the screen doesn’t help.

Pinch zooming stalls like scrolling. It will zoom in or out the slightest amount and then stop despite still pinching.

The search function opens, but as soon as I tap in the field to type something to search, it drops the keyboard as if I’ve clicked “go,” so I am completely unable to search anything.

These glitches came up only in the last few days, and the latest update did nothing to fix them.

Dropbox app version 386.2
iPhone 14
iOS 17.5.1

[zacw]

Can you tell me how you're accessing the files that have the problem? For example: from the Home tab under Recents or the Files tab. I'm curious if it's happening only from a certain place, or if navigating to the file a different way (e.g. searching for it) also has the issue.

[zacw]

Also if you can, could you record the screen when this is happening so I can see if I can pick up any clues about what's going on? You can email it to me (zacw@dropbox.com) if it contains anything private.