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Right hand side column is being cut off for a Dropbox file on my device.

Right hand side column is being cut off for a Dropbox file on my device.

Stevenginz
Explorer | Level 3

Free version
I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not changed any of my settings.

23 Replies 23

Stevenginz
Explorer | Level 3

aha the 3rd person at dropbox....

I followed the link and dont see anything at the top to close on my mac, also how to clear cache

Hannah
Dropbox Staff

If you're using the Dropbox desktop app, Steven, you should be able to see a small Dropbox icon in your menu bar, can you check once again and let me know if you can see it?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Stevenginz
Explorer | Level 3

view group actin search are the items up top

no menu bar

Nancy
Dropbox Staff

@Stevenginz, to clarify, are you looking at the top-right corner of your screen, where your clock settings should be showing, too?

 

You can also double check how the Dropbox icon should be showing in your menu bar here.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Stevenginz
Explorer | Level 3
3 column table done in word and password protected
Used to see 3 columns now see 2
Created on desktop MAC
3rd/ right column cut out when yponing dropbox on my iphone

Jay
Dropbox Staff

Hi @Stevenginz, could you attach a screenshot while hiding all the personal information, in order to understand what you're experiencing?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Stevenginz
Explorer | Level 3

sorry can't do that, but it won't add anything new, right sided 3rd column is gone remotely

Walter
Dropbox Staff

I'm afraid the issue is still not clear to us without a screenshot @Stevenginz 

 

If you can't add one here, may we reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Stevenginz
Explorer | Level 3
It’s a password-protected file, but I cannot share. I’m not sure how that would help to understand the fact that the right hand column is cut off on my iPhone and it is present on my desktop. It’s a simple as that will show information on the right is missing on my iPhone.

BenDBX
Community Manager

Hi @Stevenginz,

 

Without more information such as file type and a screenshot, we don't have enough information to assist you further. At this point, it's best that we reach out via email to gather more information. Would you mind if we sent an email do the address you used to sign up for the Community?

 

Thanks,

Ben

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