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Re: Right hand side column is being cut off for a Dropbox file on my device.

Right hand side column is being cut off for a Dropbox file on my device.

Stevenginz
Explorer | Level 3

Free version
I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not changed any of my settings.

23 Replies 23

Stevenginz
Explorer | Level 3
Thanks I was hoping for that after my initial contact. It’s a word document and if there’s nothing you can do to help without seeing the document then I guess I’ll just have to retype it. Thank you.

Nancy
Dropbox Staff

@Stevenginz, keep in mind that you can hide the contents of the document that you don’t want us to see via screenshot (we didn’t ask for the actual document). 

 

Even via ticket, we’ll need a visual (screenshot) to see the exact issue you're having and troubleshoot further. 

 

Let me know if that’s alright and we can proceed with your email/ticket.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Stevenginz
Explorer | Level 3

ok

 

not sure how to hide it and show it

we can e mail

make any questions clear for a MAC novice

Walter
Dropbox Staff

Thanks for the cooperation @Stevenginz 

 

I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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