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I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not changed any of my settings.
Hey @Stevenginz, I hope you're doing well!
Would you mind clarifying if you're using our website or desktop app to preview your file?
What file type are we talking about, and do you happen to have a screenshot, in order for me to have a visual?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Stevenginz, what file type does this happen to?
Is it all of your content, or some of them? If you try to preview the content online, do you see the same thing?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Have you tried clearing your browser's cache or using another browser perhaps @Stevenginz?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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So, you're using the desktop app on your Mac to preview the file and not a web browser like Safari or Chrome @Stevenginz? Could you maybe send us a screenshot of how the file looks like on your end so that we can have a visual too?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Stevenginz, try to close the Dropbox application on your computer and let us know if the issue persists with the app closed.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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