Photos folder/tab is empty & camera uploads is the only place I can find my files

[chrisrazzell]

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?

[KateRobert]

Photos are NOT DELETED, they just don’t show up on Photo tab on ALL PLATFORMS,

[KateRobert]

I have 1.6tb of photos, my account still says 1.6tb used… so the photos are still on Db. You can see them on files and home tabs… 

[CarolMom]

I can't get into my photos on Dropbox.   I have a consistent message, "Almost there", and it's been spinning that way for hours.  This is on my laptop.

If I look at Dropbox on my iPhone, I can view the photos.  However, I have accidentally uploaded 11 of the same photos two times.  I delete one set of them, but they keep coming back.

What's up????

[anondreamboxuser]

I am getting this same error -- is this an issue on Dropbox's end? Very concerning, not sure why I am paying if you are losing my data

[erichusted]

Same issue here. I thought it was because I was at 99.5% full, but I upgraded my plan and am still having this issue. (Samsung Galaxy S23 Ultra) No previous issues like this.

[deborama19]

Yep I checked that too but my Dropbox is far from full and there's plenty of space on both my Samsung 21+ and on my laptop. With all the people here reporting the same issue, it seems like the problem must be on their end. IT WOULD BE NICE TO HEAR FROM  YOU, Dropbox! 

[Jay]

Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?

[schoereli]

Yes, the problem is still current. For me it affects my iPhone and iPad devices as well as the browser.

[Charlie Windsor]

yep ... still down for me 

[Grockle]

I am also having the same problem since the beginning of October, I have two androids, Samsung S21 Ultra and Samsung Note 8, both have the same problem, but on the Mac I see all the photos as I also do when I use the Mac. I have logged out and re-logged in on one, but still the same message. I am using only 10% of my purchased 2TB and have also cleared the cache on the App.  What else can I do?