Permission access issues suddenly

Lmennitz · ‎03-19-2023

Why am I suddenly getting 'Word cannot open the document: user does not have access privileges (Linds PT 13th March 23.docx)' messages for my files. Even files I personally created?

Lmennitz · ‎03-20-2023

Hi Walter,

Thank you for jumping in. Having **bleep** down my lap top and fo\ired back up (something I rarely do) it seems for now to have resolved my access issue. I will keep this chat flagged incase the problem reoccurs.

Regards Leeann Mennitz

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Walter · ‎03-20-2023

Hey @Lmennitz, sorry to hear about this.

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, how long have you been noticing this issue and what device are you using? Is it a mobile or a desktop one?

Let me know and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Lmennitz · ‎03-20-2023

Hi Walter,

Thank you for jumping in. Having **bleep** down my lap top and fo\ired back up (something I rarely do) it seems for now to have resolved my access issue. I will keep this chat flagged incase the problem reoccurs.

Regards Leeann Mennitz

Permission access issues suddenly

Permission access issues suddenly

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