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Forum Discussion
No longer to open a file in Excel
When I click on a dropbox link for an excel file that is embedded in an MSWord document I can no longer open the in the native Excel application residing on my Mac. It used to give me the option to ...
Hey Steve, no worries! I removed your previous shared link, so that it wouldn’t generate too much traffic leading to banned links on your Dropbox account.
About the last part of your post, you can check all connected apps here.
Now, when using Chrome and Safari, did you make sure there are no plugins/extensions enabled? The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
Finally, what’s the app version of your Dropbox desktop app?
Walter
Dropbox Staff
Dropbox StaffHey Steve Braff - thanks for using Dropbox and welcome to our Community!
May I ask if you're getting any different results after clearing your browser's cache or on another browser?
Is the file you're trying to open locally on your computer available for use? Is the Dropbox desktop app running and syncing normally in your menu bar?
Do you get the same results if you navigate normally to the file instead of clicking on the link from the doc you mentioned?
Any additional information is more than welcome, Steve.
Hi Water and thanks for getting back to me. Pls see my responses below in bold. Thanks. - Steve
May I ask if you're getting any different results after clearing your browser's cache or on another browser? Doubt this is a browser issue. My intention if to regain the option to open in Excel on my MAC vs on the web. As you read on I'll further explain.
Is the file you're trying to open locally on your computer available for use? Is the Dropbox desktop app running and syncing normally in your menu bar?
Do you get the same results if you navigate normally to the file instead of clicking on the link from the doc you mentioned?
Any additional information is more than welcome, Steve.
Sorry Walter. New to this interface and must of accidentally hit send. Will try again.
May I ask if you're getting any different results after clearing your browser's cache or on another browser? Doubt browser issue. Just want to regain option to open excel file on my MAC vs "Excel for the Web".
Is the file you're trying to open locally on your computer available for use? Yes Is the Dropbox desktop app running and syncing normally in your menu bar? Yes
Do you get the same results if you navigate normally to the file instead of clicking on the link from the doc you mentioned? No. File on my MAC opens fine when I click directly on the file vs the link.
Any additional information is more than welcome, Steve. Yes- here's another way to get a handle on my issue. Try click this link: [removed per Community Guidelines] and send me a screen shot of what it opens to. Thanks!
- Nancy
Hi from me too, Steve. I’ve removed your link from the forum due to security reasons.
Regarding your post though, there’s one more thing I’d like to clarify; you mention that this isn’t happening when opening the file directly from your Mac device. This file is saved within your local Dropbox folder and not outside of it, correct?
If yes, have you also followed all the steps mentioned here?
Also, did you get a chance to test this out via another browser, like Walter had suggested? This step may help us isolate the issue more.
