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Forum Discussion
No Link Code when using Single Sign-on from home
Hello,
My organization has enabled single sign-on for our dropbox work accounts. I managed to download the dropbox client on my work computer and use single sign-on just fine there. However, at home, I have downloaded the client and when I go to use single sign-on I input my work email address and click next and I never receive a code. Nothing happens.
Thanks for any advice on how to proceed.
Kindly,
Kyle
Hey
We have the same issue with our SSO. I believe the problem is that we use SAML 2.0 (IdP Initiated) for the Dropbox integration with our SSO. This requires we return to a fixed URL after logging in but to get the Link Code you need to return to a different URL, if I am correct then SAML based SSO with Dropbox Link Codes the way they are currently done will NEVER work.
- We are having the same issues. Does anyone have a resolution to this?
- To follow up for anyone else having similar issues, we are using PingFederate for our SSO. SSO works without issue when using the the web login but if you try to login using the DropBox client for windows, you'll never receive the link code like what was posted above. What we found out is that when dropbox is sending us to Ping to authenticate, in the URL string you'll see somewhere in there relaystate. If you change relaystate to TargetResource in the address bar and refresh the page, you'll get your link code. We still aren't sure how to have dropbox send targetresource instead of relaystate.
VickyDropbox Staff
Hi there,
Can you please contact us directly from your Admin Console?- Is there any way to resolve this? Having the same problem with the dropbox client here. No link code is ever forthcoming.
- Jane
Hey
This really is a pain in the [profanity removed by moderation] there doesnt seem to be a resolution for this anywhere on the web or through dropbox. I have opened numerous tickets and they all seem to dissipate into the mist, why do they provide the integration if they dont provide the support?
