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Kyle R.14's avatar
Kyle R.14
New member | Level 1
9 years ago

No Link Code when using Single Sign-on from home

Hello,  My organization has enabled single sign-on for our dropbox work accounts. I managed to download the dropbox client on my work computer and use single sign-on just fine there. However, at ho...
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  • Jane's avatar
    Jane
    8 years ago

    Hey jcmcconnell,  

    Thanks for getting in touch on Community about that!  

    Just a very quick question on that: Are you the only one on your team experiencing this issue? 

    The best troubleshooting advice I could give you at the moment would be to try collecting any information about the issue you have experienced and ask your admin to call in to us through the admin console. This will help him/her expedite resolution.  

    Hope this helps!  

    Kind regards, 

    JaneA

Kent H.6's avatar
Kent H.6
New member | Level 1

We have the same issue with our SSO.  I believe the problem is that we use SAML 2.0 (IdP Initiated) for the Dropbox integration with our SSO.  This requires we return to a fixed URL after logging in but to get the Link Code you need to return to a different URL, if I am correct then SAML based SSO with Dropbox Link Codes the way they are currently done will NEVER work. 

 

bhabermann's avatar
bhabermann
Explorer | Level 4
9 years ago
We are having the same issues. Does anyone have a resolution to this?
  • bhabermann's avatar
    bhabermann
    Explorer | Level 4
    9 years ago
    To follow up for anyone else having similar issues, we are using PingFederate for our SSO. SSO works without issue when using the the web login but if you try to login using the DropBox client for windows, you'll never receive the link code like what was posted above. What we found out is that when dropbox is sending us to Ping to authenticate, in the URL string you'll see somewhere in there relaystate. If you change relaystate to TargetResource in the address bar and refresh the page, you'll get your link code. We still aren't sure how to have dropbox send targetresource instead of relaystate.
    • rkorn's avatar
      rkorn
      Explorer | Level 4
      9 years ago
      We have exactly the same problem. Already opened a support case. Is there any solution?
      • bhabermann's avatar
        bhabermann
        Explorer | Level 4
        9 years ago

        Hello,

         

        I'm trying to remember exactly what we did but I know we made a change on the drop box sign in URL. it should be set to something like:

        https://example.com:9031/idp/SSO.saml2

         

        I'm not sure if you are using PingFederate or not but then we had to login to there and under the SAML connection for dropbox we had to go to the General Info tab and change the Partner Identity ID to just read Dropbox.

         

        That fixed the issue for us.

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