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Account Settings
1273 TopicsRemove External User(s) Delete Ability
PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder. I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder. Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you.10Views0likes3CommentsUpgraded using the wrong email address. What can I do?
I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up? I've lost the plot as to how I might sort this? Thanks.Solved23Views0likes6CommentsWhat is happening to the Dropbox Send & Track feature?
I bought DropBox ONLY because it had the Send and Track feature. Am I correct in understanding, that: That it no longer functions and I should another service, open a separate account (both DropBox AND Send and track subscription) or what should I do? That I cannot find my old reports? Because no matter where I look, I cannot find anything on videos that I previously had connected to Send and Track. I am puzzled.16Views0likes1Comment'Your credit card has expired! To keep your subscription, update your credit card' pink banner
A pink banner has appeared stating that: Your credit card has expired! To keep your subscription, update your credit card. However I am part of a family plan and the credit card used to pay for this is my partners, which has not expired. Is this a bug? Can anyone advise on how best to proceed?52Views0likes5CommentsMy Dropbox account signed me out, and asked me to create a new one in order to use it.
Hello, I’ve had my Dropbox account for years and all of the sudden it isn’t allowing me to log is and when i type in my email I’ve used for years it basically says it isn’t registered. I use it for both personal and business and I have files going on years. I just created a new account with the same email I’ve been using. Can you please help me restore it64Views0likes8CommentsAccount downgraded to Basic after an issue with updating my payment information
I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it. It did not work but now I can't type to support in chat and by email because I am on Basic plan. So, what should I do to get full support and get my plan and account updated?48Views0likes8CommentsI didn't unlink my old devices and now I've reached the 3-device limit. How can I remove them?
I owned two computers. I had installed Dropbox basic on both. Then I recently purchased two new, replacement computers and trashed those old ones (before unlinking the Dropbox account from either one). I realize now (and I should have realized then) what a stupid thing that was. I downloaded the Dropbox app and installation went fine on one of the new, replacement computers. When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account?Solved45Views0likes3Comments