Missing photo from shared folder after exporting it to my mobile device

[Pasta12]

Hi,

I was trying to save a photo to my phone from a shared folder. However, when I pressed the 'Save to device' button and chose the album on my phone where I wanted the picture to be saved in, the picture vanished from the dropbox folder and it didn't load to my phone either. Can the picture be restored somehow and how can I avoid this in the future?

[Walter]

Hi there @Pasta12 - sorry to hear about your missing photo.

Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? 

Do you happen to see any signs of it in your deleted files page or the events page perhaps? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.

Let us know more and we'll take it from there.