In powerpoint, when I add a Vimeo video link it does not work when when using DocSend link.

[wilsonart]

Hey everyone, I am desperate for some advice here as Dropbox support has failed me.

In powerpoint, when I add a Vimeo video link to an image it does not work when uploaded and viewed as a docsend link.

- It does work in Microsoft Word! This tells me that thee Vimeo link is functional but there is something native to powerpoint that is failing.

- It did work on powerpoint about three weeks ago

- I tried to adding the video link on powerpoint from a different computer and it still didn't work

- The Vimeo video is set to public so it's not a permissions issue

Somebody please help.

Thank you

Robert

[Mark]

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@wilsonart wrote:

- I tried to adding the video link on powerpoint from a different computer and it still didn't work

Somebody please help.

Thank you

Robert

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Was this PowerPoint the software or on Dropbox website? Did it work when ran as a presentation on the machine or via a link on Dropbox?

[wilsonart]

Hi Mark, it was the desktop software powerpoint. Once I add the link I uploaded the file to docsend and then reviewed the docsend link to find that nothing happens at all when it gets to the page with the video. This does work with the desktop verison of word however but thats not a solution because you can't neatly convert a powerpoint file to word. Beleive me I have tried. The best that docsend support could say was "it works fine for us!". Useless lot.

[Mark]

But, you've not really answered my question. Ignore DocSend for a minute. 

Does it work in PowerPoint on your desktop before you send the file? 

[wilsonart]

yes absolutely. The video appears immediately.

[Mark]

Does it work if its sent via a different method?

Do you know the exact error the user has?

[wilsonart]

Hi, I tried emailing the PPT to myself to test the link from another device on 4g and that did work. So the link code is definitely embedding. 

There is no error. When any user, including myself, reaches that slide when viewing through a docsend link, nothing happens. No error message, no play button. It's as if nothing was embedded before. And as I say, it does work with Microsoft word. 

[wilsonart]

would it help if I copied and pasted the inspection code from my docsend link to see if the vimeo link is there?

[Megan]

Hi @wilsonart, let's jump right into this! 

Does this happen with multiple links, from different sources or just this specific Vimeo link? 

When you reach that slide, does it appear empty? 

Let me know more, and we'll take it from there!

[wilsonart]

Thats a good question and it happened with youtube as well. I tried that as a back up option thinking it might be something to do with Vimeo.

When you reach the slide it shows a blurry frame of the video but the play button.