Importing files to procreate - iPad

[Andreasp]

Hi! There is just a blank screen when I try to import files to Procreate. Tried a hard reset and clearing cache, but nothing happens. Google drive and local files works.

ipad pro 2018

Version 14.7.1

[Andreasp]

It sometimes works, but hangs and gets stuck.

[Megan]

Hi @Andreasp, thanks for posting today! 

Can you let me know the exact steps you follow when this happens? 

Also, what is the OS installed on your mobile, and also of the Dropbox app?

Keep me posted!

[Andreasp]

iPad os Version 14.7.1

Steps:
1 Open procreate
2 Choose "insert file"
3 Using the os browser I click on Dropbox location
4 It hangs/ doesn't load

Other locations like Google drive works fine.

Keep me posted 

[Jay]

Hi @Andreasp, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

[GenevieveMazer]

This is happening to me as well.  2021 iPad Pro and iPad mini 6.  Happens in Procreate, Goodnotes, Zinnia, and Files app.  Both devices fully upgraded to current iOS.