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Forum Discussion
I'm getting a 'network error' when downloading a zip file (2.5 GB). Can you help?
Hi I am trying to download a 2.5 GB Zip file, and every time it says Network Error and fails. Even after going for hours. Am I doing something wrong? Or is it my internet? Thanks Anna
- Walter
Dropbox Staff
Hi AnnaJH; welcome to our Community and happy Monday!
Can you please clear your browser's cache and try again?
If that doesn't work, you can also try an incognito window or even a completely different browser (with no plugins or extensions enabled).
If you still get the same error, I'd appreciate a screenshot so I can have a visual too.
Thanks a bunch Anna!
Hey,
Thanks so much for the reply..
I've tried clearing cache in both Chrome and Safari, both times crash after about 2 hours. I've attached the screen shots - they don't give me much info? Any help appreciated
Thanks
Anna
- Walter
What about the incognito window with no browser extensions/plugins running Anna? Can you give it a go and let me know if you get the same results?
If you do, can you please clarify the size of the file you're trying to download (your screenshot shows a relatively large file i.e. 17.03 GB) and if you get those errors upon downloading or perhaps when trying to open the mentioned file?
Thanks!
