I get a "permanent failure" error when trying to access a database on my mobile device.

[AverageVillageIdiot]

Hope someone can assist...

I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app from my mobile device, (Pixel), reinstalled and I still receive the error message. Any assistance would be greatly appreciated.

[Walter]

Hey @AverageVillageIdiot, sorry to hear you're having issues with this.

Can you please let me know the exact steps you're taking to open this specific file on your device?

Also, do you get the same error when using a web browser to preview this file on our website?

Any additional information or a screenshot of the error would also help!

[AverageVillageIdiot]

Thanks for getting back with me. I pull the files, find the latest modification and attempt to open using the application it's associated with, (KeePass). There are many entries for the files that indicate, "Conflicted copy." Don't understand that either since I'm the only person who has access to the Dropbox account. My guess is the latest modification will have the latest data set that I need.

I get the same error whether I use my mobile device or a PC.

That's all the information Dropbox provides when I attempt to open the file.

I appreciate you taking a look at this. 

[Hannah]

Hey @AverageVillageIdiot, do you perhaps have the same file open on your PC, when you also open it to edit it on your mobile device?

And can you please send us a screenshot of the error message, so we can have a visual of the issue as well?

[AverageVillageIdiot]

Good morning, aside from right now, I don't use my PC to interact with Dropbox.

I've attached, (hopefully), a screenshot.

[Paulzzz]

Hi. I'm using KeePass droid. Have for a number of years. Synced with other devices via Dropbox.

I am now getting the same 'permanent failure ' notification.

Also all my databases are listed as conflicted copies.

I have screenshots, this format doesn't allow attachments.

A solution would be appreciated.

Thanks.

Paul

[Jay]

Hi @AverageVillageIdiot, @Paulzzz, to view the file, could you try exporting the file to another app on your device using these steps?

[AverageVillageIdiot]

Followed your suggestions and I keep getting the "conflicted copy" message. I've even shared to my email in hopes of being able to utilize something else to open the file but the issue then seems to be finding something that will open a "dbk" file. The "conflicted copy" seems to be the root of the problem for some reason and I've attempted to reached out to the KeePass peeps but haven't heard a "peep" from them.

Let me know if you have other suggestions please.

[Jay]

Just for clarification, you get this error when you use your mobile device, or your PC, when trying to import into Keepass?

If you export the file to a location outside of Dropbox (as in, another folder entirely) and then import it into Keepass, do you get the same error?

[AverageVillageIdiot]

On my mobile device. When I try to open the "latest" KeePass file from Dropbox, (roughly 1 month old), it displays message at bottom of screen, "Permanent failure." 

When I click on the 3 buttons to the right of the file name, "keepass (John Doe's conflicted copy) (14)..."

When I attempt to open the file on a PC with Dropbox, the message is "unable to preview KDB files." 

Frustrating