I get a message that I'm offline when I look at a file in Dropbox

[Marie-HeleneLeclair]

Does anybody knows why I get this message when I want to look at a file in my drop box.

It says that i'm offline.

[Walter]

Hi there @Marie-HeleneLeclair - thanks for joining our Community and happy Friday!
 

Could you please send us a screenshot of the error you're getting and clarify your device's OS and if you're previewing your files through a web browser or via the Dropbox mobile app perhaps?

Any additional information is more than welcome! 

[grazzie]

Same issue with ALL file types. What the heck is going on?

[Megan]

Hey @grazzie, let's try to see what we can find together! 

Do you notice this behavior on a specific browser? 

If I were you, I'd try switching browsers, and also clearing the cache on my current one. Can you give it a go and try again? 

Let me know more!