I can't see my files, folders or sidebar

[KJ Herbs]

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?

[Megan]

Hey @epolito, welcome to our Community! 

Is it possible that you have any plug-ins that could be affecting how your browsers work, by any chance?

Would you be able to send me a screenshot of the Dropbox page as it shows -even if blank- when the issue pops-up? 

Keep me posted, and we'll take it from there!

[Why7]

When I enter Dropbox, I cannot get into folders to download files and send by email to other parties.  Why is this happening?  It's been going on for over 24 hours and Geek Squad couldn't fix it. Please fix this problem; I do not have an understanding boss and the patients aren't too open-minded either.  I have to get into folders, please help.

[Megan]

Hey @Why7, let's jump right into this! 

Would you be able to send me a few additional info such as the platform you're using when this happens? 

Do you use our website, if I'm guessing correctly? If so, which exact browser? 

Do you notice any particular errors on your end? Feel free to let me know. 

Thanks!

[Why7]

Hi Megan - I'm using the site, and my browser is Edge. (Microsoft).  I've tried every which way to enter and download files; I've re-entered names in the search box countless times and they weren't wrong most times.  I've used the left panel and tried to enter the folders that way.  I tried copying links and emailing them to myself and opening that way.  I just get the blank white space with the Dropbox formating on the top and sides; sometimes all I get is just a blank page.  I've waiting it out and nothing materializes.

[epolito]

Hi Megan thank you for your response. This morning I logged in and everything is fine. Did you do anything at your end? Or may have been some internet issue at my end? I was having the issue on all browsers including Safari on my iPad yesterday night so not a browser issue. In any case, I have saved some screenshots (attached here) of what I was getting yesterday as I also my asked my team for help but none of them was seeing this issue. 

[Walter]

We're glad to hear you're back up and running and thanks for the visuals too @epolito 

There was an issue that affected some website users yesterday but it's resolved now - this is probably why you were seeing this.

Let us know if anything else comes up!

[Walter]

Does the issue persist after clearing your browser's cache or on another browser by any chance @Why7?

[epolito]

Spoke too soon, the issue is back now 😞

[Tyler5494]

Still having the same issue as well.

[Neverevhoodo]

I have the same issue today!  Tried different browsers, 2 PC, cleared cache, reloaded PC... The problem is when searching or using left bar. Any action gives the blank page.