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Re: Cannot open Excel files

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I can't preview Excel files (".xlsx files are supported but something went wrong.")

MarcyHotz
Explorer | Level 4
July

Why can I no longer open Excel files stored in Dropbox? This is the message I get: .xlsx files are

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6 Replies 6

Mark
Super User II
July
@MarcyHotz wrote:

This is the message I get: .xlsx files are

are.....? what exactly?


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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MarcyHotz
Explorer | Level 4
July

Sorry, not sure why this did not complete.  ".xlsx files are supported but something went wrong."

Mark
Super User II
July

Have a try and clearing your cache and cookies and try again 🙂


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

MarcyHotz
Explorer | Level 4
July

I cleared cache and cookies and still get the same message.

 

.xlsx files are supported but something went wrong.

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Mark
Super User II
July

If you download it and open does it work?


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes

MarcyHotz
Explorer | Level 4
July

I found a drop-down that says, "Open in....Excel for web or Excel.  This works for me. This was user ignorance.  I am good now.  Seriously appreciate your prompt responses.  I'm feeling much better about Dropbox now.

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