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Forum Discussion
I can't open my files
I've had dropbox for years and years. I have my entire life of photography and other projects saved in it. Other than 2 folders I have been working in constantly over the last few weeks - I cannot open anything! They all say "cannot open file". I can "see" the file on my phone, but they will not download!
Please HELP!!!
- Walter
Dropbox Staff
Hi there funkyblue3, sorry to hear you're having issues with this.
Are you able to preview those files normally on our website? Could you please send us a screenshot of the error you're getting so that we can have a look too?
Also, what's the format and size of those files?
Any additional information is more than welcome!
