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funkyblue3's avatar
funkyblue3
New member | Level 2
2 years ago

I can't open my files

I've had dropbox for years and years. I have my entire life of photography and other projects saved in it.  Other than 2 folders I have been working in constantly over the last few weeks - I cannot o...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there funkyblue3, sorry to hear you're having issues with this.

 

Are you able to preview those files normally on our website? Could you please send us a screenshot of the error you're getting so that we can have a look too? 

 

Also, what's the format and size of those files?

 

Any additional information is more than welcome!

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