I can't download files I received from a large Dropbox transfer link.

[jordanndaviss96]

Hey, 

I received a very large dropbox transfer link and every time I try to download it, it gets stuck on the loading screen forever. I cleared the cookies and history, tried different browsers, different wifi, no solution. 

Any tips? 

[Nancy]

Hey @jordanndaviss96! Thanks for your post.

Do you mind clarifying the size of the Dropbox transfer you received? 

Are you experiencing the same behavior in incognito mode?

Let me know.

[jordanndaviss96]

Hi! It doesn't say the size other than 237 items. And I know they're all 4k videos. So big! 

Same thing in incognito mode. 

[Nancy]

I see. In general, the Dropbox website has a downloading limit of 250GB, so if the files are very large then this could be the reason why this is happening. 

Can you try to download a few individual videos separately and let me know what happens?