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Forum Discussion
I can't download a 'limited' folder
I need to download a folder to a new Mac, but it is marked "Limited" and will not open in the Admin console.
- Jay
Dropbox Staff
Hi moranpro5, thanks for bringing this to our attention.
When you say download, do you mean a direct download from the site, or when trying to sync that folder to your computer via the Dropbox desktop application?
Regarding the folder, could you copy and past a screenshot showing us what you're seeing on the site?
This will help me to assist further!
About a month ago, I uploaded some important folders to my Dropbox. My MacBook Pro and external drives were stolen a couple of days ago and I need to download those folders to a new Mac. When I navigate to the "parent" folder, it is marked "Limited" and can only be opened from the Admin page but, when I try to open it from there, nothing happens.
Just got it to open. Sadly, my uploads from a month ago are absent.
- Jay
I'm sorry to hear that the files are missing and for your situation.
Do those files appear on the events page, or the deleted files page?
