How to open Strongbox database stored in family room of Dropbox

[689jacj]

I currently use Strongbox to store passwords on three of my devices and I share the file with my wife who uses it on her three devices. I email the file to her and then download the file into Strongbox on her devices.  So essentially we each have a local copy of the file.  I am trying to put the file into the cloud for security reasons and so that we are working from the same database and won’t have to email a new copy of the database every time there is a change.

I “chatted” at length online yesterday with a Dropbox rep who told me this could be done with Dropbox Family.  So I purchased the Dropbox plan and created a test Strongbox database and in the Strongbox app I then chose to store the database in Dropbox.  I sign into Dropbox on any of my and my wife’s devices and can see the test file in the Dropbox family folder.  But I cannot open the file.  It says the .kdbox files can’t be previewed.  I can’t seem to find a way to open the file in Strongbox.  I can copy the file, but then changes aren’t saved to the original file stored in Dropbox, which defeats the purpose.

I would appreciate any help.  (Sorry my post is so wordy…)

Thanks.

[Jay]

Hi @689jacj, thanks for bringing this to our attention.

This would be normal behavior, since the filetype isn't supported by Dropbox to be previewed on the site. However, it can still be downloaded or exported like any file on the site.

Are you trying to use the file on desktop or mobile devices?

This will help me to assist further!