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Hello, I'm trying to upload some large media files on my desktop. The files show up in my Dropbox directory, but I am unable to download them so I can access them offline. I've tried countless times but nothing works. What is the.correct procedure and.steps? Again I want to download them on my remote PC. Many thanks for your insight and suggeations
Hey @Robert Gray! Hope you’re doing great.
Just to clarify, are you trying to download these files directly via the Dropbox website? If yes, what’s their total size?
If you’re using the desktop app instead, are these files set to be online-only? You can send over a screenshot of what you see, as well.
Keep me in the loop.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Gotcha @Robert Gray!
Would you mind clarifying your OS, and the Dropbox version you're using on your device? Just making sure they're not obsolete, or need to be updated.
Also, you mentioned that you're using both a PC, and a tablet, right? Do you wish to make the files available offline on the PC, and download them locally to the device on the mobile app?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan, thanks for your help. All OS and apps are up-to-date. PC OS is Win11, current updates. DropBox app is 354.2.2 on Android 13. I copied the media files to the dropbox folder on my PC in hopes I could then download them on my Galaxy tablet. I just selected Make Available Offline for one file. It downloaded and played correctly. But then I clicked on Save to Device and now the file is downloading again. (Downloading stopped when I left the folder listing to check App version.) Many thanks
Hey again, Robert! I know it may be hard, but can you check this via a different WiFi connection/cellular data on your mobile device, if that’s possible? Does that seem to work better?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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