Grant file access

[dianam1]

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access i'm an admin.

what should i do?

Thank you.

[Walter]

Hi there @dianam1, thanks for using Dropbox and happy Monday!

Could you please send me a screenshot of the error you get so that I can have a further look into this?

Also, do you get any different results if you do this through our website?

Let me know!

[Stephanie T.3]

I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks ("Grant File Access" that won't let me access)?

Is there a problem with syncing?

[Megan]

Hello, @Stephanie T.3, and thank you for posting today!

Can you let me know your app's syncing status? 

Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this. 

Thanks!

[Stephanie T.3]

In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to. 

My "smart sync" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?

I hope someone can help me because I'm losing productivity trying to sort out this problem.!

[Jay]

Hi @Stephanie T.3, the two screenshots are identical and aren't showing enough detail.

Could you try re-uploading them if these images aren't showing the correct info?

[dianam1]

Hi Walter!

Problem solved I had to update my Microsoft. 

Thank you for your reply.

[Walter]

Glad to hear that @dianam1 - thanks for keeping us in the loop too!

Let us know if this works out for you too @Stephanie T.3

[Stephanie T.3]

I changed  the syncing status to enable files to be saved locally, on my app, as well as on Dropbox, and I think this is the answer to my problem.

Thanks, everyone, for the tips and suggestions.

Stephanie 

[Walter]

Glad to hear you managed to resolve this as well in the end, Stephanie.

Enjoy the rest of your day and see you around the Community!