Getting a 'Failed to fetch' error

[Tidalshine]

Everything was working fine until about 10am this morning. Suddenly none of my uploaded photos are avaliable to be seen on the photos tab. They still exist in the files section, but the photos tab is completely broken.
Loads nothing, cycles endlessly with intermittent messages saying "failed to fetch, try again later".

[Jay]

Hi @Tidalshine, thanks for bringing this to our attention.

Are you experiencing this on the Dropbox site, desktop app or the mobile app?

This will help me to assist further!

[Tidalshine]

All three, each platform shows signs that it's clearly trying to sync data. Briefly showing loading icons on the desktop, and showing a loading sync bar across the top of the screen on mobile. However each fails to complete any form operation and then claims no photos or video exist, or displays previously mentioned failed to fetch error.

[Jay]

We are currently experiencing some issues with the service, we'll keep you updated with any new information.

[deborama19]

I have been having this issue for four days now on my laptop. First time after YEARS of using Dropbox successfully and recomminging it to many people. WHERE ARE MY PHOTOS? Why are they not being shown? I have checked my settings and everything is in order. Dropbox can no longer fetch my photos on my phone (which is not a new phone) or my laptop, using any number of browsers. WHAT IS GOING ON and HOW CAN I FIX IT?

[JulsSeck]

I am having exactly the same issue - I spotted it just after midnight after I had finished uploading a bunch of photos. There is nothing appearing in the photos section on my iPhone, iPad or laptop. You get a rotating square going round and round. The desktop version says “connecting to server”, then “this may take a moment”, then “almost there”. But nothing!!!

[deborama19]

I've also tried logging out and logging back in again as was suggested in the Help files. No dice. It's now been four days of this. Please don't make me switch to Google Drive. I really like how Dropbox works WHEN IT WORKS. I pay quite a bit of money for this service and I think it should work ALL THE TIME. 

[anondropboxuser]

I am getting this same error -- is this an issue on Dropbox's end? Very concerning, not sure why I am paying if you are losing my data

[erichusted]

Same issue here. I thought it was because I was at 99.5% full, but I upgraded my plan and am still having this issue. (Samsung Galaxy S23 Ultra) No previous issues like this.

[deborama19]

Yep I checked that too but my Dropbox is far from full and there's plenty of space on both my Samsung 21+ and on my laptop. With all the people here reporting the same issue, it seems like the problem must be on their end. IT WOULD BE NICE TO HEAR FROM  YOU, Dropbox!