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CB51's avatar
CB51
New member | Level 2
2 years ago

Files Available Offline don't always show up without an internet connection.

None of the claims about this are true. I make ALL my files available offline. They are NOT available without some connectivity. I always take screenshots to be sure I have what I need when i need it. Yes, I understand how to do it. Sometimes they are available, but not always. And since you never know, take a screenshot to protect yourself. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi CB51, welcome to our Community! 

     

    Would you mind sharing some additional info about this, such as your OS, and the Dropbox version you're using there? 

     

    When did this start happening, and do you notice the same behavior across all file types? 

     

    Keep me posted, and we'll take it from there!

  • Simonez 's avatar
    Simonez
    New member | Level 1

    Same problem. Files made available offline not showing up un my iPad. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey Simonez - sorry to hear about this.

      Can you please clarify on what kind of device you made the files available offline and if you're able to see them when you log into your account via a web browser instead of the Dropbox mobile app on your iPad?

      • Simonez 's avatar
        Simonez
        New member | Level 1

        Walterthank you for your quick reply. I made my file available offline yesterday evening on both my iPhone end iPad. The files are there as I worked on them before on my windows workstation. This morning on the bus I’ve opened Dropbox on my iPad (and then iPhone) and I cannot access to them (no internet connection message). 

  • Simonez 's avatar
    Simonez
    New member | Level 1

    Anyway, yes if a log in from the web I can see my files there. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      I see, thanks for clarifying that for me Simonez - much appreciated.

      Have you tried signing out of your account and then back in again in the app? How about using another network or cellular data if you've already tried with WiFi?

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